Return Policy

At Musclemania Fitness Megastore, your satisfaction is essential to us. Please review our return policy to understand your options when dealing with purchases from our store.

General Policy:

• We do not offer refunds for change of mind.
• Products may be exchanged if they are faulty and meet the criteria outlined below.

Faulty Items:

• If you receive a faulty item, contact us with the details before returning it.
• Do not send back any items without notifying us in advance. We cannot be held responsible for lost or stolen items sent back without prior notice.
• The faulty item(s) must be returned within 7 days in their original condition, including packaging.
• If the goods are found to be faulty, the manufacturer will decide whether to repair or replace the item at no charge. If not faulty, you'll bear the collection and return costs.

Warranty Exclusions:

• Misuse, abuse, negligence, accidents, incorrect assembly, alterations, or normal wear and tear are excluded from warranty coverage.
• Manufacturing faults or warranty service are the responsibility of the product's manufacturer. However, we're here to assist and provide manufacturer contact details if needed.

Product Descriptions:

• Product images may slightly differ from the actual item. Colours can vary as manufacturers may change product colours without updating images.
• We do not accept returns for items handmade in Australia or distributed by the manufacturer in different colours.

Shipping and Costs:

• Customers are responsible for delivery, postage, and courier charges.
• For faulty returns, goods sent via Australia Post or a courier service must include tracking and signature.

Liability Disclaimer:

• We do not accept liability for consequential loss, injury, or damage caused by factors beyond our control, including misuse, neglect, or unauthorized product usage.

Pricing Errors:

• In the case of a product listed at an incorrect price due to a typographical error, we reserve the right to refuse or cancel orders.

Policy Updates:

• We may revise our policies and terms and conditions at our discretion. Any changes are effective immediately upon posting on our site.

By making a purchase, you agree to these policies, including warranty, delivery fees, stock availability, and shipping information.

Freight Damage, Loss, or Delay:

• We are not responsible for products damaged or lost during shipping. Please contact the shipment carrier for claims and keep packaging materials.
• Late shipping or delays after the order has left our store are the responsibility of the courier company. Please contact them for tracking, re-delivery, or collection.

Your understanding of these policies ensures a smooth shopping experience at Musclemania. Thank you for choosing us.