Order Processing:

Your orders are typically processed within 1-3 working days. Be aware that we do not ship or make deliveries on weekends or public holidays.

Possible Delays:

In the event of high order volumes, there may be slight delays in shipments. We kindly request your understanding and recommend allowing extra time for delivery. If there is a significant delay, we will promptly get in touch with you via email or telephone to keep you informed.

Tracking Information:

To help you stay updated, a tracking number will be sent to you within 24 hours of your order being dispatched. We advise you to actively monitor the progress of your parcel.

Customer Responsibility:

Please note that any additional fees incurred during or after shipping are the responsibility of the customer.

Freight Damage, Loss, or Delay:

While we take great care in preparing your order, Musclemania is not liable for products that are damaged or lost during shipping. Should you receive a damaged order, please contact the shipping carrier to initiate a claim. Retain all packaging materials and damaged goods for the claim process.

Transit Delays:

Once your order has left our store, any delays during transit by the selected courier company fall under their responsibility. If you experience late delivery, it is your responsibility as the receiver to contact the courier regarding tracking, re-delivery, or collection.

Refund Policy:

We do not provide refunds due to late delivery by the courier company.

Further Details:

• Bulky items are shipped via road freight, while smaller parcels are dispatched using Australia Post.
• Sydney Metropolitan area orders may be sent with Couriers Please, Aramex, Toll, Hunter Express, or delivered by our staff.
• In cases where we are unable to fulfill an order due to an item being out of stock, we will promptly inform you, providing an estimated delivery time, or suggesting a suitable substitute item.

Shipping Destination:

• Our shipping services are available exclusively to customers in Australia.

Freight Charges:

• For bulky goods or items exceeding 25kg, the quoted freight charges at checkout may not be entirely accurate. Should additional freight charges be applicable, we will inform you of the difference and provide an online invoice for the extra cost. Please rest assured that we always strive to secure the best possible freight quote for you.

For precise details regarding shipping, delivery, and installation charges to your area, we encourage you to contact our store at (02) 9541 0038.

Once again, thank you for choosing Musclemania for your fitness equipment needs. We're here to make your fitness journey a seamless and enjoyable experience.